FREQUENTLY ASKED QUESTIONS
How quickly can I be seen for a dental emergency?
At Smile Centre, we have emergency appointments available which are reserved daily. Call us in the morning to secure a spot. If we aren’t able to see you on the day, our friendly administration staff will help accommodate the next available appointment that suits you. When required, we are able to offer after hours and emergency appointments upon request.
How often should I see the hygienist for a scale and clean?
It is recommended that you should get your teeth professionally cleaned and checked by a dentist every 6 months. Your hygienist may recommend more frequent visits if you are at higher risk of dental cavities or gum disease.
At what age should I book my child’s first dental appointment?
Generally, our dentists advise to visit the dentist once your child has begun growing their baby teeth. Although there normally isn’t any reason for concern at this age, it is a great way to get your child comfortable with sitting in the dentist chair and opening their mouth for the dentist.
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Do you have HICAPS facilities?
HICAPS terminals are used at Smile Centre to claim your dental treatment at the time of the appointment. This way, there is no need for manual claims or paying your account in full! Simply bring your health fund card to your appointment to claim.
Do you offer payment options?
Generally, payment on the day is required for dental treatment. However, we can offer payment plans to existing patients* which may help ease the cost of the appointment. Please ask our friendly administration staff for more details.
*Terms and conditions may apply
Do you accept new patients?
Yes – we are always welcoming new patients to our practice! Call us today to arrange your first appointment.
Can I have my records transferred from my previous dentist?
Yes – your records such as x-rays and dental notes can be sent from your previous practice once you have consented by signing a form. We can send this form off on your behalf!
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I would like to make a complaint or provide feedback, how can I do this?
We welcome all feedback as part of our commitment to continuous improvement. If you have any concerns or complaints about our service, please don’t hesitate to contact our friendly team at contact@smilecentresd.com. We value the opportunity to address and resolve any issues directly.
If your concerns remain unresolved after contacting us, you may escalate the matter to the Australian Health Practitioner Regulation Agency (AHPRA) or the Health and Community Services Complaints Commissioner (HCSCC).